About usPortman is one of the UK’s longest standing travel management specialists, with over 50 years in the industry. In the last ten years we have consistently ranked in the top ten of travel management companies.
Our background, industry experience and international network, enable us to offer true global reach with formidable buying power to make sure you always get the best service and the best value.
Our approach is different - our customers are at the heart of everything we do. Over recent years we have developed a number of leading industry innovations including: an online fulfilment centre, comprehensive management information, a market leading customer care programme and an emergency out-of-hours service, ensuring we are adaptable to any situation 24/7/365.
Since we were founded in 1959, we have grown the business through a series of strategic acquisitions and partnerships – including a majority stake in the international Radius Travel group.
We believe this gives our customers the ideal balance of global buying power and personal service.
Our management team
Click here to see our management team.
This starts with really understanding our customers’ business and travel needs – including briefing sessions where our operators and clients can come face to face.
It’s all about giving our people the insight they need to make good decisions on our customers’ behalf – and encouraging them to do it.
We measure the results, with regular ‘mystery shopper’ calls to help us gauge the quality of the service experience you’re receiving – and we give recognition and rewards to the people who make the biggest difference.
Accreditation and Standards
In 2010, we embarked on a journey to achieve the Investors in People (IIP) Quality Standard highlighting how as a company we believe that people strategies should form a key part of our annual strategy. In 2012, we were awarded IIP Bronze certification and in January 2014 we were successfully awarded IIP Gold certification.
We also commenced our journey towards the International Organization for Standardization (ISO) certification in three standards for the provision of Business Travel Management Services. Our programme is known as the Portman Integrated Management System – PIMS – and more details can be found in our PIMS Manual.
Through the PIMS programme we demonstrate, both externally and internally, our commitment to delivering excellent customer service, championing environmental responsibility and demonstrating information security. We established the following Quality, Environmental and Information Security Statements outlining our goals and targets that are reviewed annually.
In January 2014, SGS, an auditing body, confirmed that we had been certified to the following three standards:-
• ISO 9001:2008 - Quality Management System (certificate no. GB14/90689 )
• ISO 14001:2004 - Environmental Management System (certificate no. GB14/90691)
• ISO 27001:2005 - Information Security Management (certificate no. GB14/90690)
During 2014 we will be working towards ISO27001:2013 and incorporating any new processes into the PIMS.