Portman
Travel's online booking tool
'LiveWire' is the interface for
the AeTM and Evolvi systems, thereby providing the travel arranger
with a simple access to the widest choice of fares in the
marketplace.
The
Portman Livewire Helpdesk is available Monday to Friday
08.30-18.00 and covers all issues dealing with the use of the
system. Outside these times operational support is provided
by Portman 24, our emergency out-of-ours support team.
They are able to provide info on existing bookings or can
make additional reservations on your
behalf.
LiveWire - key
features
1.
Access to over 520 air vendors, 83,000 hotel properties and
45 car hire companies worldwide. LiveWire searches scheduled
airline and low-cost carrier websites to display fares and
availability simultaneously, ensuring a comprehensive search for
the most competitive fares for any flight. The system also has
access to a large number of low cost carriers.
2.
Display of fare options in a number of ways including low to
high fare formats and automatically indicates flexible,
non-flexible and non-refundable options. LiveWire can also display
options that are not specific to the original request but provide
substantial savings.
3.
Customisable to reflect the unique company travel policy and
restrict access to certain airline carriers or class of travel,
ensuring complete policy compliance and safeguarding your travel
policy. Travel policy management is highly flexible within LiveWire
and can be loaded from a global level right through to preferences
for specific individuals. If the person booking travel attempts to
select an option which is outside of the company travel policy,
controls within LiveWire can either reject the selection, prompt
for reason codes, or complete the booking but notify an
administrator via email.
4.
Customisable fields, such as cost centre, purchase order
number or job number can be made mandatory for any
booking.
5.
Comprehensive traveller and LiveWire user profiles are held
to include payment, cost centre and billing information, frequent
flyer membership, and meal and seating preferences. These profiles
can be maintained by the travellers or their authorised travel
bookers.
6.
Management of corporate discounts, negotiated airfares and
corporate hotel rate deals. All negotiated airline deals or
preferred hotel properties can be highlighted.
7.
Bookings are confirmed immediately within LiveWire and via
email to the traveller and person making the booking.
Historical data on past and cancelled bookings is stored within the
system.
8.
The booker is able to cancel and change their LiveWire
bookings up to the date of travel. After that, and also for low
cost carrier bookings, amendments are made through the LiveWire
HelpDesk to ensure they are correctly processed without incurring
unnecessary charges.
9.
Hotel policy can be administered in two ways. Firstly,
hotel rate limits can be imposed by region, country and city.
Secondly, LiveWire can be restricted to only book a customer's
preferred hotels in any city where you have a negotiated hotel
programme.
10.
LiveWire also takes advantage of Portman Travel's own
negotiated hotel rates as well as RADIUS global hotel
rates.
Online Rail
Reservations
Online rail reservations and ticketing are delivered
through the LiveWire rail online booking system (Evolvi). The
system provides comprehensive fare quotes and timing options for
bookings via all UK train operating companies. It runs in parallel
with Portman Travel's LiveWire.
1. Cheapest fare is always
displayed first.
2. Total journey time is
displayed.
3. Refund costs reduced via the
same day non-issue facility.
4. Supported by a UK based
support rail desk.
5. Easy to use and available
24/7
6. Access to group saver and
carnet fares.
7. Ability to book specific
seats or carriages e.g. quiet zones
8. Favourite journey can be
saved to the travellers profile
9. Cost of two single fares is
calculated automatically
10. CO2 data on management
information reports.
11. Policy control:
- Booker is advised if cheapest fare is not selected.·
- A reason must be given.·
- Travellers and bookers can be profiled to only book within
their travel policy.